Michael T. Bendorf
405 Harrington Street, Carlinville, IL 62626
P: 217.710.0430 | E: bendorfm@gmail.com   
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SUMMARY

Experienced leader of technological innovation in educational settings, including public K-12 and private higher education institutions.

Skilled learner able to apply new concepts quickly, in a deliberate and consistent fashion to achieve goals and deliver results on time.

Self-motivated manager able to build consensus and utilize all resources made available.

EXPERIENCE

   llinois College, Jacksonville, Illinois (February 2023 - Present)
   Director of Divisional Technology and Operations, External Relations

Provide leadership, management, and development of technologies and processes to maximize efficiency, boost productivity, and assure compliance across the External Relations Division. This includes seeking opportunities to drive innovation and automation as well as developing relevant tools to assist departments in meeting College goals. Primary duties pertain to student recruitment efforts in Admissions with secondary support of tools in Student Financial Services, Advancement and Alumni Engagement, and Marketing.

• Serve as DBA for the offices of Admission, Student Financial Services, and Advancement and Alumni Relations, including management and leadership of tools such as Slate by Technolutions, PowerFAIDS, and Raiser's Edge NXT.
• Serve as the primary manager for Admission module in Student Information System (Jenzabar) and as part of the divisional team with additional support from staff in Student Financial Services and Advancement and Alumni Engagement.
• Supervise admission processing staff and oversee operational functions for undergraduate and graduate programs, including application file processing, new inquiry imports, admission decision releases, and data integrity.
• Act as dotted line supervisor to specialists in Student Financial Services and Advancement Operations to oversee important migrations and implementations, efficient and successful day-to-day operations, and appropriate automation in service to meet institutional goals.
• Train staff and prepare/update documentation for Slate by Technolutions and Jenzabar users and work with various staff across the division to ensure documentation and training for each tool.

   llinois College, Jacksonville, Illinois (September 2017 - February 2023)
   Associate Director of Enrollment Technology

Building upon the responsibilities of prior position, primary responsibilities of this position involve managing and developing technologies and processes to maximize efficiency, boost productivity, and assure compliance within the enrollment division.

• Serve as DBA for the offices of Admission and Student Financial Services.
• Seek ways to automate and reduce errors made by processes pertaining to student recruitment efforts and student financial services.
• Partner with offices outside of the enrollment division as a campus leader to devise process improvements and drive efficiency and innovation across campus.
• Act as consultant for campus-wide technology on a project basis, in consultation with the CIO and Dean of Enrollment.
• Continue to supervise processing staff and oversee operational functions for undergraduate and graduate programs including application file processing, new inquiry imports, admission decision releases and data integrity.
• Continue to implement communication plans for print and electronic media and coordinate mass mailings, acting as a liaison with post office, mail houses and various vendors.
• Continue to create and maintain online forms, content, reports, queries and portals for enrollment division utilizing Slate's tools as well as SSRS, SSIS, SSMS, SQL, InfoMaker, JICS and various scripting tools such as Javascript, VBS, BAT and the Windows Task Scheduler.
• Continue to train staff and prepare/update documentation for Slate and Jenzabar users.

   llinois College, Jacksonville, Illinois (August 2012 - August 2017)
   Associate Director of Technology and Operations for Admission

Primary responsibilities of this position include managing the operations and technology of projects related to prospective student recruitment including information processing, campus event coordination and enrollment management reporting.

• Technolutions Slate CRM team captain, Jenzabar ERP Admission module lead and member of institution's module manager team.
• Supervise processing staff and oversee operational functions for undergraduate, graduate and IELP programs including application file processing, new inquiry imports, admission decision releases and data integrity.
• Develop systems integrations into and out of Slate, Jenzabar, Front Rush (athletic recruiting software), Velocity (access control and student ID software), PowerFAIDS and other campus databases.
• Train staff on Slate & Jenzabar and prepare & update documentation for end users.
• Implement communication plans for print & electronic and coordinate mass mailings, acting as liaison with post office & mail houses as well as managing institutional SPF/DKIM/DMARC policies.
• Maintain and create online forms, content, reports and queries for enrollment division utilizing Slate's tools as well as SSRS, SSIS, SSMS, SQL, InfoMaker, JICS and various scripting tools such as Javascript, VBS, BAT and the Windows Task Scheduler.

   A-C Central School District #262, Ashland, Illinois (January 2008 - August 2012)
   Technology Administrator

• Managed the use of technology throughout the district including network administration, database management, system documentation, hardware and software management, district website and e-mail system maintenance.
• Maintained proper Federal E-Rate processes, Illinois State Board of Education Student Information System reporting, and local student account management.
• Delivered staff training on a regular and as-needed basis while updating required documentation, including the transition to new local student information system and gradebook software.
• Oversaw installation of district-wide fiber optic Internet access, VoIP phone system and PRI/DID service, and ubiquitous, enterprise wireless access.
• Initiated district-wide use of Google Apps for Education and implemented student One-to-One take-home device program.

EDUCATION
   B.S., Computer Science        2004
   Illinois College, Jacksonville, Illinois

   B.A., Mathematics                2006
   Blackburn College, Carlinville, Illinois

MEMBERSHIPS, PRESENTATIONS & CONFERENCES